Frequently asked questions
The details, before you begin.
Clear answers about what we sell, how retail purchases work and what to share for a bulk requirement.
Does Silken Stash sell complete gift hampers?+
No. Silken Stash currently sells gift packaging only. Gifts, food, cosmetics and other contents are not included.
Where can I buy Silken Stash products?+
Current retail products are sold through Amazon. Each product page links to the relevant listing for current price, availability, delivery and returns.
Can I order in bulk?+
Yes. All current products can be discussed for bulk quantities. Share the product, approximate quantity, delivery city and required date on WhatsApp.
Can colours, dimensions or branding be customised?+
Possibly, depending on the requirement and quantity. Message us on WhatsApp with your preferred colour, size, logo or name personalisation requirement so we can assess it.
Do you provide ribbons, stickers or tags?+
Yes. Ribbons, stickers and tags can be discussed as part of a bulk requirement. Availability and commercial terms are confirmed case by case.
How much time should I allow for a bulk order?+
Plan for at least two weeks. Final lead time depends on product, quantity, customisation and delivery location.
Is there a minimum order quantity?+
MOQ varies by product and requirement. Contact us with the approximate quantity so we can advise accurately.
How quickly will Silken Stash respond?+
We aim to respond to bulk and contact enquiries within two business days.
Who handles delivery, replacement and returns for Amazon orders?+
Amazon displays the applicable delivery, replacement and return terms for each retail order. Please refer to your listing and Amazon order details.