Effective and last updated: 19 July 2026
Who we are
Silken Stash is a gift-packaging brand. For privacy questions or requests, contact us at silkenstash@gmail.com.
Information we may receive
We receive information that you choose to provide when you contact us by email, WhatsApp, Instagram or another channel. This may include your name, phone number or email address, delivery city, occasion, product preferences, approximate quantity, required date, customisation request and the contents of your message.
Our website and hosting provider may also process limited technical information necessary to deliver and secure the website, such as IP address, browser type, device information, requested pages, timestamps and diagnostic or security logs.
Why we use your information
We use personal information to respond to enquiries; discuss products, availability, customisation, pricing and delivery; provide requested support; maintain business and enquiry records; prevent misuse; protect the website; and comply with applicable law. Where consent is the basis for processing, you may withdraw it by contacting us.
Sharing and third parties
We do not sell personal information. We may share information only with service providers that help us host or operate the website, communicate with you, fulfil an agreed order, or comply with a lawful request. Links to Amazon, WhatsApp, Instagram and email services take you to third-party platforms governed by their own privacy policies.
Cookies and analytics
We use Google Analytics automatically when you visit this website to understand visits, page usage, device and browser categories, approximate geography and interactions with the website. Google Analytics may use cookies and process identifiers and technical information through its analytics service. You can restrict or delete cookies using your browser settings. Essential technical logs may also be generated by the hosting service for security and reliable operation.
Retention and security
We retain enquiry information only for as long as reasonably required to respond, manage the related business relationship, resolve disputes, maintain necessary records or meet legal obligations. We use reasonable administrative and technical safeguards, but no internet transmission or storage system is completely secure.
Your choices and rights
Subject to applicable law, you may ask us to access, correct, update or erase personal information you have provided; withdraw consent; or raise a grievance about our handling of it. Email silkenstash@gmail.com with enough detail to identify the relevant interaction. We may need to verify your identity before completing a request.
Children
This website is intended for adults purchasing or enquiring about gift packaging. We do not knowingly seek personal information directly from children. A parent or guardian who believes a child has shared personal information may contact us to request its deletion.
Changes to this policy
We may update this policy when our services, technology or legal obligations change. The latest version and effective date will be published on this page.
This policy is designed for the website’s present features and should be reviewed by an Indian lawyer if Silken Stash adds online checkout, customer accounts, behavioural advertising, large-scale analytics or materially different data practices.